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After that is done, the rest should be self explanatory. After you input the SMS number you will need to input your VN account info.

You can probably get away with a VN phone number on the US account but you may want to keep the US address if you get certain direct deposits like social security. (This security check was not needed when I set up my accounts.) I think they can send it to a VN number but you will need your VN number in your Personal Profile.

At that point you will need to accept an SMS message for a one time code. Follow these menus: Payments and Transfers > Citibank Global Transfers US-Abroad > Add a Citibank Global Transfer Recipient. First, if you haven't already, you will need to sign up for online banking on the US side, then input your VN phone number in Personal Profile. Also remember that Citi VN is not a branch of Citibank but is structured as a separate bank with Citi in New York owning some unspecified percentage. It could be that the reason the VN employees are not too helpful, other than the normally low level of customer service in VN, is that it all happens from the US side in a service they call Citibank Global Transfer (CGI).

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